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Order Processing
Orders are generally processed within 2–5 business days before shipment. Processing times may vary during holidays, periods of high order volume, or circumstances outside our control.
Business days are Monday through Friday, excluding applicable holidays.
United States Shipping
Floralyz currently offers the following shipping options for eligible U.S. orders:
Delivery estimates include anticipated processing and transit times and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.
Order Tracking
When your order ships, you will receive a shipping confirmation email with tracking information, if available. Please allow time for the carrier to update the tracking status after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before placing your order.
If you discover an address error, contact us as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to modify or redirect it.
Floralyz is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
Lost, Delayed, or Missing Packages
Carrier delays can occasionally occur after an order has shipped. If your tracking information shows an unusual delay or your package appears to be missing, please get in touch with us so we can assist you in reviewing the shipment.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier. You may also contact Floralyz for assistance.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please get in touch with us promptly and provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
We will review the situation and determine the appropriate resolution in accordance with our Return and Refund Policy.
International Shipping
International shipping availability, rates, delivery times, customs duties, taxes, and import fees may vary by destination.
When international Shipping is available, customers are responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated during checkout.
Questions
For questions regarding Shipping or an existing order, please get in touch with Floralyz customer support using the contact information on our website.
